Services

An “emergency maintenance” call for a rental house is a request for repair or service that must be handled immediately because it involves safety, health, or serious property damage if not addressed right away.

Typical examples include:

• Fire, gas, or carbon monoxide issues

  • Smell of gas

  • Carbon monoxide alarm going off

  • Electrical burning smell or sparking outlets

• Serious water leaks or flooding

  • Burst pipes

  • Active ceiling leak that could cause collapse or major damage

  • Sewer backup or overflowing toilet that you cannot stop

• No essential utilities in extreme conditions

  • No heat in winter (or no cooling in extreme heat, depending on local laws)

  • No running water to the entire home

  • Total power outage due to an issue with the property (not a utility-company area outage)

• Security or structural hazards

  • Broken exterior door or window that won’t close/lock and leaves the home unsecured

  • Collapsing ceiling, stairs, railing, or other structural failure